Service and support you can trust
When we partner with customers, the partnership doesn’t end when we deliver our product or service. As a matter of fact, that’s just the beginning of the journey we undertake with our customers. While we have an enviable reputation for getting it right the first time, we view customer relationships as an ongoing partnership.
After sales service is critically important in engineering due to the complexity of the machinery and the nature of the work performed. Excessive strain (extreme temperatures, pressures and weight) is typically put on engineering work, and over time most machinery will require service and maintenance of some sort to ensure they can continue operating to the exacting standards required.
At Leussink, we pride ourselves on our after-sales service activities. Our team of skilled engineers are standing by when your equipment requires scheduled maintenance, or to troubleshoot any equipment problems you may have.
We also offer all clients a breakdown service that is responsive. If you require urgent repair work, we are accessible 24/7 to promptly do the work required to get your operation back up and running as soon as possible.
At Leussink, our customers are treated like family members. When you partner with us, we are with you for the long-term through service and support that you can trust. We take pride in our workmanship and we guarantee client satisfaction throughout the life of our partnership with you.
Leussink Technical Support
Here are some typical after sales support service activities you can expect from us. These may be tailored differently depending on the type of project we do for you. Our after sales support service includes:
- Performance monitoring – We meet with our clients at regular intervals to ensure that our solutions are performing to, or exceeding, their expectations.
- Servicing & ongoing technical assistance – We provide ongoing services and technical assistance as needed to all of our clients.
- Spare parts provision – We work with our clients to plan and anticipate their spare part requirements so that we have parts available when they are required, meaning there is no unnecessary equipment downtime.
- Upgrades and efficiency improvements – Performance reviews are scheduled to highlight areas that will require potential upgrades and improvements over time.
To learn more about the after sales service and support activities you can expect from Leussink, contact us now for a confidential discussion.